Question: My item arrived damaged. What should I do?
Answer: We're sorry to hear. Please provide us with the order ID and send an image of the damaged item. We will assist you in either refunding your purchase or sending a replacement.
Question: I didn't receive my item/received wrong item.
Answer: Please provide us with your order ID. We will investigate the issue and either reship the item or provide a refund.
Question: I didn't receive all the items in my order. What should I do?
Please provide us with your order ID. We will investigate the issue and either reship the missing item or provide a refund.
Question: I'm not happy with my item. What should I do?
Answer: Please provide us with your order ID and clarify the issue in detail. If possible, include images to support your claim. We will be glad to further assist you.
Question: I sent my item/s back for refund but never got a refund. What should I do?
Answer: Contact Amazon directly to resolve the issue. Please initiate direct contact with Amazon to address the matter at hand.
Question: Can I change or cancel my order?
Answer: To change or cancel your order, contact Amazon directly. They will assist you in making the necessary modifications or cancellations.
Question: Can I do an exchange for my item?
Answer: Unfortunately, we do not offer exchanges. However, if the item is eligible for return, you can return the item for a refund and then place a new order for the desired item.